What good support looks like after go-live

Once everything is up and running, your day-to-day operations start to rely on it. Questions naturally come up. Something doesn’t behave quite as expected. A team member needs a quick answer while dealing with a customer.

This is where good support really matters.

The problem with traditional support 

Modern golf facilities rely on a network of software tools working together: tee sheets, POS, membership platforms, marketing systems, reporting tools, and more. 

When something doesn’t work as expected, it’s not always obvious where the issue sits:

• Is it the POS?
• The integration?
• A configuration setting?
• A third-party system? 

This is where things can quickly become time-consuming. Teams get passed between providers, each with partial visibility, but no one with the full picture. 

It slows everything down and adds pressure to your team.

How we handle support 

Once your Fore Group ecosystem is live, you’re introduced to a dedicated team who are there to help with both urgent issues and day-to-day questions.

We act as your central point of contact across your entire software ecosystem.

You don’t need to work out which provider to contact or try to diagnose the issue across multiple systems. You come to us.

Because we understand your full setup -  how your systems are configured, how they connect, and how your team uses them -  we can step in quickly and with context.

When needed, we liaise directly with software providers on your behalf, so you’re not managing that process yourself.

Getting help, when you need it 

When something needs attention, timing matters. That’s why we offer multiple ways to get in touch:

• Email
• WhatsApp
• Live chat

Whether it’s a quick question or something more urgent, our team is easy to reach and ready to help.

In practice, that means:

• 90% customer satisfaction score (CSAT)
• Median response time of 6 minutes 45 seconds across all channels

Fast responses are part of it. Just as important is understanding the issue properly and resolving it in a way that helps your team move forward. Mellett Hendrikse, our Director of Customer Success, puts it simply:

“Good support is about more than just responding quickly. It’s about understanding how everything fits together.

Our team works across entire software ecosystems, not just individual tools. That allows us to step in with context, ask better questions, and take ownership of issues from start to finish.

For our clients, that removes a lot of friction. They don’t have to chase different providers or piece things together themselves. They know they can come to us, and we’ll take it from there.”

Support that stays with you 

No matter how well a system is implemented, questions come up. Edge cases happen. Things change over time. .

What makes the difference is having a team that understands your setup, responds quickly, and stays alongside you as your operations grow.

That’s the role our support team plays every day.

If you ever want to understand how this would work for your facility or where your current setup might be creating unnecessary friction, we’re always happy to talk it through.