What really happens when you switch systems?

There’s change. New screens. New processes. And for many teams, that discomfort isn’t really about the software itself but rather about stepping into something unfamiliar. 

That’s completely normal. 

We believe switching systems should feel structured, supportive, and calm - even if change itself feels uncomfortable at first.

Here’s what some of our clients have said about their experience.

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Portsmouth Golf Centre, on working with Jordan Probert and Mark Hopkins: 

 “Moving from our previous EPOS has been very successful and seamless both for staff and customers.”

Royal Greens Golf & Country Club, on working with Jesse Botha:

“Jesse was incredibly supportive and patient throughout the onboarding process. Their assistance was invaluable in helping me get settled in and understand the necessary procedures.
I felt comfortable asking questions and was supported until I felt fully oriented and ready to operate normally. This level of consistent support made a significant difference.”

Paragraph Golf & Spa Tabori, on working with Charles Gohin:

“Every step of the onboarding process was very clear, smooth and helpful, thanks to Charles and his professionalism.”

PT Golf, on working with Jordan Probert:

“Excellent delivery from start to finish, Jordan has been first class. Thank you very much.”

Pineapple Valley Golf Club, on working with Richard Cooper:

“Richard did a great job onboarding us onto Lightspeed. He has been responsive, knowledgeable, friendly and always open to support. His training was strong and he was very responsive.”

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What goes into a Fore Group onboarding?

Behind every “smooth” onboarding is a lot of preparation.

Our onboarding specialists guide each facility through the full implementation journey; from setup to training to go-live support.

Here’s what that typically looks like:

1. Preparation and planning

To kick off the implementation, we gather key documentation and information from the facility. This ensures we understand your setup, processes, pricing structures, memberships, and reporting needs from day one.

2. System configuration

Our team sets up and configures your software ecosystem: connecting tee sheets, POS, membership, reporting, and integrations so everything works together properly.

3. Structured training

We coordinate training sessions with the relevant staff at your facility, whether that’s front of house, management, retail, or finance.

The goal isn’t just to show people where to click. It’s to ensure your team understands how the system supports your day-to-day operations.

4. Go-live support

As your go-live date approaches, we’re on standby.

We test systems, double-check configurations, and remain available to ensure everything runs smoothly. Your team isn’t left to “figure it out” alone.

Tiaan Rosslee, our Director of Onboarding, puts it simply:

“A successful implementation goes beyond just installing software. It’s about understanding how a facility actually operates  and configuring the system to support that reality.

Change can feel uncomfortable, especially in busy operational environments. Our job is to reduce the friction. Our team puts in the work behind the scenes so that go-live feels steady, not stressful. When clients say the process felt smooth, that’s the result of careful preparation, clear communication, and a lot of attention to detail.”

Switching systems doesn’t have to be chaotic. Yes, there’s change. But with the right structure, preparation, and support, it becomes a controlled transition - not a disruptive one. 

And often, it’s the point where teams gain better visibility and more confidence in their day-to-day operations. 

If you’re considering a change and want to understand what the journey would look like for your facility, we’re always happy to talk it through.